Robert Y Sal

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Verified Reviewer
| map-marker Winnipeg, Manitoba

Look for metal blade shredder

Ninja Kitchen - Look for metal blade shredder
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When I bought model BL642W1 30 Fromm kijiji but missed shredded blades I wonder can I buy only this blade ? Can you send me picture and cost etc. please and thank you
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Anonymous
map-marker Blairsville, Georgia

Blender came apart

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Ninja Kitchen - Blender came apart
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Im unable to get ahold of anyone at Ninja to get my Blender replaced - its the hardest comp Ive ever had ti reach
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User's recommendation: Not buying the newest products from them

Debbie F Els

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Verified Buyer
| map-marker Egg Harbor Township, New Jersey

Injuries

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Ninja Kitchen - Injuries
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I purchased a Ninja air fryer for Christmas of 2022. My grown daughter and I were burned taking food out of the Ninja air fryer. I would like to get a better designed air fryer. I reached in to take food out using a fork and my arm touched the side of the air fryer by mistake. I was in pain with a nasty burn on the inside of my forehand. The same thing happened to my adult daughter too.
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Angela P Cje

I was asked

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My user manual is missing I would like to have one mailed to me. Thank you! I have the Ninja Slow Cooker in grey
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Preferred solution: Just need the manual please

User's recommendation: Yes 100%

Nina B Xnh

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Verified Reviewer

Can't find an item

Find a blender. I want to talk with someone. As in HUMAN custom representative. I need help but Im stuck here wasting time. It wasnt this hard when I bought those two grills now was it?
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Cons:
  • Everything having to use this and waste my time when a human woul

Preferred solution: A blender system that heats to make soup for my sister. This is not a phone call nor is it the help I eanted

User's recommendation: This is ridiculous trying to get an answer so I can spe

Jacapo V

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Verified Reviewer

Extremely dissatisfied with your product

I bought the ninja professional 1500 watts from Fingerhut about 3 months ago and is burned up. it did not last any longer than a $30 blender from Walmart.

I bought it specifically to make my smoothies and I got sick of replacing a blender every 3 months from Walmart so I thought to myself I'll get a ninja the commercials say it's really good. well it's not that good .it died in the same amount of time as a normal blender from Walmart did . I'm extremely dissatisfied with your product I would not recommend it to anyone and I'll never buy another one. and through Fingerhut I paid almost $300 for it it is the worst $300 I've ever spent in my life I can't believe I spent that kind of money for an item that is burned up in the same amount of time as a $30 item.

When I bought it because of the commercials and the advertisements on it I thought to myself. this will be the last blender I ever buy it should last me years .wow was I so surprised when it just burned up in 3 months. it's a worthless piece of junk .Walmart blenders are better and cheaper and if you're wondering no I did not abuse it .I use it specifically as the instructions said I never filled it Beyond The Fill line and I did not overload it I used it once a day and that's it .and it just today burned up started making the weirdest baddest incredibly loud grinding noise like a transmission was going out .I cannot explain to you how disappointed I am I have no words. And I don't know how to give you an order or a contract ID because I bought it through Fingerhut which is a build your credit establishment .so I paid twice the amount of money I would pay at an outlet for the item .but I just wanted you to know as the makers of this item that it really really disappointed me I thought it was going to be so much more and it turned out to be just a piece of junk and the real *** thing is I'm not done paying for it .I still have payments to make on it and it doesn't work .I have to go to Walmart and buy another $30 blender.

Needless to say I totally regret buying a ninja .and I will never buy another one nor will I ever recommend it to anyone. on the contrary I will tell people how it burned up so quickly and they should not buy one.

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Loss:
$300
Pros:
  • While it worked it worked awesome it was great made excellent smoothies
Cons:
  • It burned up in 3 months

Preferred solution: Apology

1 comment
Ariah Eiy

Atej th mail

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jamestown, New York

Refund

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Ninja Kitchen - Refund
Its taking me over a month to receive my refund since it was returned to the warehouse. Very very poor service. I had to call them four times before it was finally settled. Every time I called they said the same thing. It will take 5 to 10 days. It is taken five weeks.
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User's recommendation: Don’t expect a refund right away

Anonymous
map-marker Verdun, Quebec

Stollen Package

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I purchased a Ninja Creami machine. However, Fedex (Ninja company works with them), unfortunately did not bring the package to my home.

Even though I was at home, they leave it on the back door without my permission, it was big and expensive package. At the end, I didn't receive my package (as expected). The product I paid for was stolen and no one helped me in this regard.

Even though I had a police report and saying that I did not receive the package, Ninja refused to refund or reorder the product, so they did nothing. I will never buy any product again from Ninja company, which does not stand by the consumer.

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User's recommendation: Do not order online...

Poul L Zpt

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Verified Reviewer
| map-marker Copenhagen, Capital Region

Ninja 400 write : shut

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Ninja Kitchen - Ninja 400 write : shut
Our new Ninja 400EU write : Shut In all programs. What Can we do ? We have Tried everything - but nothing Helps
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Kadijah Oob
map-marker Vancouver, British Columbia

Defective products

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Ninja Kitchen - Defective products
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We purchased the set around 7 months ago. 1. White spots appear at bottom of soup pots (all three of them) 2. The coating starts peering off as image below 3. We need these pots for cooking. However, its been three weeks. The replacement order placed two weeks ago. It is still pending as of today.
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User's recommendation: Not as good as reviews posted.

Anonymous
map-marker Ashburn, Virginia

????QUESTIONS ON TEMPERATURES, HI AND LOW FOR BRAISING, PLUS BAKING SOUPS

MY PROBLEM IS!!!x TRYING TO FIND OUT WHAT THE TEMPERATURE (DEGREES) IS FOR BRAISING I HAVE A VEGETABLE RECIPE FROM A BRAISING BOOK - BUT DO NOT KNOW HOW TO DETERMINE WHETHER TO MAKE ON BRAISE "HI" OR "LOW". ALSO, WHY DOES YOUR COLORFUL BOOKLET FOR THIS COOKER SAY TO "BAKE" THE RECIPE FOR MACARONI SOUP??? I MAKE ALOT OF SOUPS AND QUESTION THE BEST WAY TO MAKE SOUPS.
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Anonymous
map-marker Anaheim, California

Ninja sauce pot is flaking

I got my replacement but it is not the same size it is alot bigger. Plus I had to pay shipping. $15.95. I called their customer service and was told the set I bought they no longer sell to induction issues. All my other pots and pans are alright not sure why just this one saucepan. XXXXX111********
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Margaret M Qdu

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Verified Reviewer
| map-marker Medford, Massachusetts

I made a huge typo so this was my fault not the company

Typed the wrong address. Sent the message before checking what I typed. This was a foolish mistake on my part
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User's recommendation: Read your message before sending

Anonymous
map-marker Richardson, Texas

Exploded Ninja Toaster Oven

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Ninja Kitchen - Exploded Ninja Toaster Oven
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My Ninja Toaster Oven exploded today Very scary and toaster about 8 months old purchased at Sams. Should not have exploded
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User's recommendation: Please be careful

Chastity P Cnb

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Verified Reviewer

Put money back on my card

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Bank card was hacked and need it to be stoped on your end I call and got a new card but once again it was taken out again my next step it the police if you don't remove my card number you have on they're
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Preferred solution: My card number removed and my email address taken of and block so it can't get put back on there