Ninja Kitchen

This is a wonderful product and the customer service for a brewing issue I was having.

For some reason, the "dial" setting for the number of ounces changed from 12 Oz to 11 Oz, and it was making Less coffee. I could not figure out why.

I called customer service and what a pleasant surprise.

Not only did the agent speak very fluent English, but she was also very helpful in solving my problem.

To better understand my issue, she connected a video link to my phone, so I could show her the issue.

She immediately saw the problem that the right-hand setting was on "Rich Brew," which reduces the amount of water used for a cup.

I cannot remember ever having such great customer service in my life, and I'm 83 years old.

This is a great product made by a great company.

R. Wacik

Leland, NC

A new air fryer dt251 instructions were unclear how to prevent protecting heating elements from drips. Seems we use a sheet pan but no instructions how to use it with the basket.

No instructions how to clean the heating elements regardless. Customer support agreed there are no instructions how to clean the element. She referred me to page 16 which I already read. She concluded on her own not to clean the elements.

This is after waiting on hold for 28 minutes and listening to a British recording every few minutes that customer support is busy. And, the link to support in the instructions is invalid.

Hello

We purchase a GE induction range, Dec 11, 2021,

Shortly after, we purchased two of your Ninja Foodie Never Stick frying pans 12 and 10 , Induction safe pans.

Our range stop functioning on Oct , 25th. 2023.

Not even 2 years old. Repair tech.came to our home and found the main control board was burnt out. He check our pots and pans with a magnet , and low and behold your frying pans were the culprit or cause of the burnt out board. Part of the bottom outer edge and the sides are not magnetic, therefore causing the induction field to work harder and resulting in overheating and burning up the control board.

Replacement board for this range is $1500.00 cad + tax and labour.

He claims this is becoming a very common problem with induction ranges. My issue with this is Ninja indicates on the bottom of the pans that it is induction safe. Not sure what consumer are suppose to do, we trust that manufacturers when making such products know exactly what it can be used for and or are least tested.

At the time the range failed, we in fact were using the 12 pan. In future if you continue to manufacture products for induction ranges, can you at least ensure that they fully magnetic on bottom and sides, similar to good old fashion cast iron frying pans.

Very unhappy consumers

Tony Engler

I own a model cf092w coffee maker which began leaking below the reservoir six months after I bought it. I did the old google o-ring remedy with limited success.

I got tired of messing with this piece of junk and called your company and they were willing to sell me a new washer for $19. I told the person I could take it back to Costco and get all my money back; so why would I put another $19 into a piece of junk.

Congratulations, you will soon be receiving from Costco one of your coffee makers that doesnt work.

There ain t no profit in that.

Now we are talking about something you understand.

When you create a product that turns out to be unreliable it means it is engineered wrongly and the testing isnt adequate to insure reliability. You and Boeing have something in common.

This is the last Ninja or Shark product I will ever buy.